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Contact us

1-1031 Eckhardt Ave, 

Penticton, BC V2A2C2 

Send us an email

If you’d like further information about Canada DTF and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.

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FAQ

Please read our FAQ before sending us a message.

Yes, we do ship anywhere in Canada by either UPS or Purolator, both Services include Tracking number.

Most Major cities are 1-2 days from our location. Some remote places can take from 2-5 days.

Please note:  On shipping times Canada DTF has no control on delivery times,  We cannot guarantee the shipping times under any circumstance.

Once the package is picked up from us this is out of our control.

Shipping can varies from location and weight, but most Major Cities are between $15 to$30  for up to 4 LBS of prints, this can translate to about 50 to 100 10″ X 10″ Prints, we have a flat rate of $22.00 that includes up to 7 LBS.

Our time around is usually 1-2 day for printing, although we do accept rush orders for an additional small fee of $10.00 

This will be send same day on orders done before 10:00 am Pacific Standard Time (PST) 

Yes, We do provide Background Removal for a fee of $5.00 per image. 

Also, our Gang Sheet Generator does this for free. 

Please note: on this we are not responsible for any possible modification or misses on the use of this tool as it’s free. 

You as a user are accepting this as it’s. and you have to verify this prior to summits and pay for this.

Canada DTF will not provide any replacements or Re-prints as we only print what you sent us or submitted on our site.

Yes, we can convert your image from White to Black or vice versa.

This service has  a small fee of $5.00 and we will send back the originals back to you , so you don’t have to pay this again.

If you are submitting the job on our Gang Sheet Editor, you will need PNG images. Please ensure your image is at least 150 DPI (this is low quality images. The best images are at least 300 DPI, CMYK color No background Remember: You will receive the image as you have uploaded it.

If you are sending your job by Email.

PDF ,AI, PS, Coreldraw or  Vector files are the best images you can send us 

You can send us this to:

orders@dtfrts.com

Canada DTF,  Does not offer refunds and All sales are final.

Canada DTF,  Does not offer refunds and All sales are final.

Your Prints are a custom orders  and we cannot offer refunds and this are done as per your artwork/images submitted to our site by you,

Remember we print what you submitted on-line for us. 

Canada DTF is not to be held responsible for any cost of any materials, we do provide small samples on your first order for you to try prior to doing a production run. 

If you are unfamiliar with the use of DTF or your heat press settings please let us know we can help .

Check our link   ***YouTube University is the best*** LOL.

Although, We do check the quality of our products we do  understand that from time to time something can happen and if this is our mistake we will definitely honor the replacement of the product on RTS products only.

Please contact us directly at

orders@dtfrts.com

Please send us a brief explanation and some images that can help to expedite this.